We have a user with an issue using a surface in Civil 3D 2015 with ProjectWise (PW). The user is running version 10.00.01.67 of PW Explorer. The PW system is hosted by another company and we do not know what version of PW is running on the server side.
The user has an existing ground "ground1" and a data shortcut to it. There is a need to replace the existing ground data in "ground1" with that from an XML file generated from InRoads. The user imports the XML and it has a different surface name, say "newsurf".
So the user now has two surfaces in the source DWG in Civil 3D: "ground1" and "newsurf".
The user then deletes "ground1", and renames "newsurf" to "ground1". The user then saves the file, closes it, and checks it in.
The next time a file is opened in Civil 3D that references this data shortcut, the shortcut is in the list, but the surface is empty. It's not syncing somehow? We checked the PW Data Shortcut Editor and it indicates that all Civil items should be found by Handle or Name, though we have no option to toggle it to anything else. We wanted to try searching by Name only, but have no ability to change it.
The hope is that we can avoid re-creating this data shortcut, as a lot of people are using it. It's the last-ditch, Hail Mary option. If there is another solution someone is aware of, please advise...